All orders will be processed within 2 business days and you will be provided with a tracking number once the item has been prepared for delivery. In some circumstances, your order may come in multiple packages with multiple carriers and tracking numbers.
Please allow the following time frames for delivery:
- Metro areas: 5 business days
- Regional areas: 5-7 business days
- Remote areas: 7-14 business days
Please note that the above delivery times are a guide only and will be subject to our couriers delivery time frames.
Shipping is to Australian address only. Some items cannot be shipped to PO Boxes and Parcel Collect address. If you have provided one of these address for items and we can’t deliver to, we will contact you for an alternative address. If no alternative address can be provided, we will cancel your order and issue you a refund.
We cannot change the delivery address once orders have been placed. If you need to redirect your order, you will need to contact the carrier directly (with the supplied tracking number).
Returned to Sender / Delivery not possible
In some cases, items that could not be delivered will be returned to us from the carrier. If this occurs, we will process a refund of the product.